Privacy Policy

Cleanly ("Cleanly", "we", "us") is operated by Smart Global Technologies Inc. Cleanly is a marketplace that connects clients with vetted, background-checked cleaning professionals across Canada. This policy explains what personal information we collect, why, how we protect it, and the rights you have. We follow Canada's PIPEDA and applicable provincial laws, including Québec's Law 25.

Information we collect

• Account: name, email, phone number, and authentication identifiers (e.g. Google or Apple sign-in).
• Service details: your address(es), property details, booking history, and preferences.
• Cleaner onboarding (for professionals): identity documents, references, background-check status, training and certifications.
• Photos/notes: optional before/after job photos and notes, used to document service quality.
• Location: approximate or precise location, only to autocomplete addresses and coordinate arrival, with your permission.
• Payment: processed by our payment provider; we do not store full card numbers.
• Usage & device: app/website interactions and device identifiers for security and reliability.

How we use your information

To create and manage your account; provide quotes and bookings; match and coordinate cleaners; process payments; send service updates and notifications; verify cleaners and maintain trust and safety; provide support; and comply with legal obligations. We do not sell your personal information.

Service providers we use

We share the minimum information needed with trusted providers acting on our behalf: Google (sign-in, maps and cloud storage), Twilio (SMS verification), Apple (sign-in), and our payment processor. Files such as documents and photos are stored encrypted with access via short-lived, private links only. Data is hosted in Canada where feasible.

Retention

We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymize it. You can request deletion of your account at any time.

Your rights

You may access, correct, delete, or export your personal information, and withdraw consent (including for location and marketing). To exercise these rights, contact us at [email protected]. Québec residents have additional rights under Law 25.

Security

We use encryption in transit and at rest, access controls, and audit logging. No system is perfectly secure, but we work to protect your information and notify you of material incidents as required by law.

Contact

Smart Global Technologies Inc. — privacy questions: [email protected].