Support

How can we help?

Browse the most common questions below, or send us a message and the team will get back to you.

FAQ

Frequently asked questions

account

How do I manage notifications?
Go to your account page. You can toggle booking updates, reminders, marketing campaigns (opt-in), and choose email or push channels.

booking

How do I book a cleaning?
Add a location, get an instant quote based on your property and any extras, pick a date and time within operating hours, and confirm. We assign the best available cleaner automatically.
Can I reschedule or cancel?
Yes. Open the booking from your bookings list. Cancellation windows and any fees depend on how close you are to the scheduled time.

general

What is Cleanly?
Cleanly is a marketplace that connects you with vetted, background-checked cleaning professionals. Book in minutes, pay securely, and rate your experience.
Are your cleaners verified?
Yes. Every cleaner completes document review, a police background check, signed agreements, and mandatory training before they can accept jobs.

payment

How does payment work?
Your card is charged securely when you confirm a booking. We never store your full card details. Taxes are applied automatically based on your region.
What is the VIP plan?
VIP members pay a monthly or yearly fee for a standing discount on every booking. You can subscribe or cancel anytime from your account.
Contact

Send us a message

Tell us what you need and we'll reply by email.