Browse the most common questions below, or send us a message and the team will get back to you.
FAQ
Frequently asked questions
account
How do I manage notifications?+
Go to your account page. You can toggle booking updates, reminders, marketing campaigns (opt-in), and choose email or push channels.
booking
How do I book a cleaning?+
Add a location, get an instant quote based on your property and any extras, pick a date and time within operating hours, and confirm. We assign the best available cleaner automatically.
Can I reschedule or cancel?+
Yes. Open the booking from your bookings list. Cancellation windows and any fees depend on how close you are to the scheduled time.
general
What is Cleanly?+
Cleanly is a marketplace that connects you with vetted, background-checked cleaning professionals. Book in minutes, pay securely, and rate your experience.
Are your cleaners verified?+
Yes. Every cleaner completes document review, a police background check, signed agreements, and mandatory training before they can accept jobs.
payment
How does payment work?+
Your card is charged securely when you confirm a booking. We never store your full card details. Taxes are applied automatically based on your region.
What is the VIP plan?+
VIP members pay a monthly or yearly fee for a standing discount on every booking. You can subscribe or cancel anytime from your account.